This policy applies to purchases made through the MessMunchrs website, operated by Purple Pty Ltd.

Australian Consumer Law

Under Australian Consumer Law, you are entitled to a replacement or refund if a product has a major failure, or compensation for any drop in value caused by the failure. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of receiving your order at info@messmunchrs.com Include your order number and photographs of the damage or fault. We will arrange a replacement or refund at no additional cost to you.

Change of Mind Returns

MessMunchrs is not obligated to accept returns for change of mind. If we choose to accept a change of mind return, the following conditions apply:

You must contact us at info@messmunchrs.com before returning any item.

Items must be returned in original, unused condition.

You are responsible for return shipping costs.

If approved, you will receive a store credit for the value of the returned item, excluding original shipping costs.

Return Shipping

For all returns, the purchaser is responsible for return shipping costs unless the item is faulty or damaged.

International Orders

This policy applies to both Australian and international orders. International customers are responsible for return shipping costs and any customs or duties associated with returns.

How to Request a Return

Contact us at info@messmunchrs.com with your order number and reason for return.

Do not send items back without contacting us first.